Proyecto Siberia will do it’s best to keep the website as up to date as possible. However we cannot guarantee that items shown will still be available. Once Proyecto Siberia has received your order request it will be processed within 2-3 working days, subject to availability.

We do not dispatch orders over the weekend. Any order placed after 4pm on Friday will be dispatched the following Monday.

If items you have ordered are out of stock, we will endeavour to contact you through the email you provided when placing the order. If we cannot contact you, or receive no response to our email, we will continue to process the remaining items on your order.

We will not supply a substitute product without your express authority. Occasionally orders will arrive in separate packages. This will be of no extra expense to the customer.

In order to take your payment we will transfer you to our Credit Card processing service provided by Stripe.

Payments can be made securely online using Visa, MasterCard, American Express, Diners or Maestro Cards.

Please note that we do not store customer’s credit card details within our website database.

Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Proyecto Siberia.

We always hope you to love the clothes you bought from us. If you are unsure about the sizing before buying, email us at info@proyectosiberia.com
If however, you wish to return or exchange your purchase from proyectosiberia.com please note the following:

Proyecto siberia allows the return of full priced goods within 30 days from the day you bought it on proyectosiberia.com.

The cost of returning the item to us is your responsibility unless the item is faulty.

The same returns policy applies to items purchased with a personalized discount code.

Exchanges or credit for full priced goods can be made within 28 days of the day it was bought from proyectosiberia.com.

Ensure that the item being returned is in an unworn condition with all tags and labels attached.

Please ensure that you have a proof of purchase.

The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.

Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

If you refuse a shipment from Proyecto Siberia, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Proyecto Siberia. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to info@proyectosiberia.com.

All of the information that you provide to Proyecto Siberia is strictly private and condential.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Proyecto Siberia comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping  experience with us is as safe and secure as possible.